Director, AI/ML, GenAI & Intelligent Automation – Finance Technology at Universal Music Group

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, Finance TechnologyIndustries

Requirements

Strategic and hands-on technology leader with deep expertise across AI/ML platforms, cloud ecosystems (e.g., Azure AI, Google Cloud AI, AWS AI, OpenAI), and automation technologies
Strong knowledge of Finance processes (e.g., Record-to-Report (R2R), Order-to-Cash (O2C), Procure-to-Pay (P2P))
Proven record in scaling enterprise transformation programs

Responsibilities

Establish and lead the AI/ML/IPA Center of Excellence (CoE) to define the strategy, operating model, and governance for intelligent automation across FASST and Global Finance Technology
Develop and execute a multi-year roadmap to embed AI, ML, and GenAI into Finance processes (R2R, O2C, P2P) to drive measurable business outcomes
Partner with Finance and Technology leadership to identify, assess, and prioritize automation and AI opportunities
Serve as a thought leader on emerging AI, GenAI, and automation trends, ensuring alignment with enterprise digital transformation strategies
Build and lead a global, cross-functional CoE team of automation engineers, business analysts, and solution architects
Define frameworks and best practices for model management, automation lifecycle, and responsible AI governance
Create reusable assets, reference architectures, and scalable solutions that accelerate delivery and adoption
Lead enablement initiatives to upskill teams and promote a data- and automation-first culture across Finance and Technology
Design, develop, and operationalize AI/ML, GenAI, and automation solutions leveraging enterprise-grade platforms
Deliver automation solutions that integrate with ERP, analytics, and workflow systems to improve efficiency, accuracy, and insights
Implement intelligent process automation (IPA) solutions using RPA, NLP, ML pipelines, process mining, and LLM-based copilots
Ensure scalability, reliability, and sustainability of deployed AI/automation systems through continuous monitoring and optimization
Collaborate with Global Finance Operations (GFO) and regional Finance leaders to align automation initiatives with global business priorities
Partner with FASST delivery teams, data platform owners, and enterprise architects to ensure solutions align with enterprise architecture and security standards
Engage with strategic technology vendors and cloud partners to co-innovate and explore next-generation AI/automation capabilities
Define and monitor KPIs to measure automation adoption, ROI, and business impact across Finance processes
Drive continuous improvement

Skills

Key technologies and capabilities for this role

AIMLGenAIIntelligent AutomationMachine LearningGenerative AICloud EcosystemsAutomation TechnologiesR2RO2CP2PDigital TransformationAnalytics

Questions & Answers

Common questions about this position

What is the salary or compensation for this Director role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What key skills and expertise are required for this role?

The role requires deep expertise across AI/ML platforms, cloud ecosystems (Azure AI, Google Cloud AI, AWS AI, OpenAI), automation technologies, and strong knowledge of Finance processes like R2R, O2C, and P2P, along with a proven record in scaling enterprise transformation programs.

What does the team structure look like for this position?

The role involves building and leading a global, cross-functional CoE team of automation engineers, business analysts, and solution architects.

What makes a strong candidate for this Director position?

A strong candidate is a strategic and hands-on technology leader with deep expertise in AI/ML, GenAI, cloud ecosystems, automation technologies, and Finance processes, plus proven experience scaling enterprise transformation programs.

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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