Director, Advanced Analytics at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, BroadbandIndustries

Requirements

Expertise in gathering, analyzing, and interpreting diverse data sets to solve business problems, predict behaviors, identify causal relationships, trigger points, and predictions
Proficiency with Relational databases (e.g., Oracle, MySQL) and/or Data Warehouse data storage (e.g., Snowflake, Databricks Delta Lake)
Application of advanced statistical methods to quantify data variances and support decision-making using traditional modeling techniques
Experience with tools such as Tableau, PowerBI (AI Insights), Databricks, AWS, Azure, Synapse, H2O Driverless AI
Ability to develop business cases and create complex models using big data analytics tools (e.g., Tableau, Power BI AI Insights, Databricks) for process integration and recommendations
Skills in building and testing predictive models (e.g., Linear/Logistic Regression, Time Series) on various data samples and verifying accuracy
Capability to develop visualizations such as dashboards, reports, and charts, and advise on data patterns for strategic recommendations
Leadership experience managing and developing high-performing teams of analysts, including resource allocation, project delivery, and stakeholder engagement
Knowledge of advanced methods like A/B testing, causal inference, segmentation, AI, machine learning, and automation tools
Ability to champion data governance, scalable infrastructure, and stay ahead of industry trends

Responsibilities

Lead the development of advanced analytics models to identify churn risk, uncover customer motivations, and recommend actionable retention strategies for broadband customer retention
Shape the analytics vision supporting broadband product initiatives, focusing on reducing churn and maximizing customer lifetime value
Partner with commercialization, marketing, product management, customer experience, and operations to align analytics priorities with business goals
Guide campaign evaluation, pricing, and design of personalized retention initiatives
Manage and develop a high-performing group of analysts, overseeing resource allocation, project delivery, and stakeholder engagement
Champion adoption of cutting-edge AI, machine learning, and automation tools to enhance analytics capabilities
Ensure robust data governance and scalable infrastructure
Foster a culture of innovation, experimentation, and continuous improvement
Direct and lead a large team of professionals analyzing data from diverse sources using advanced predictive modeling, statistics, and trend analysis
Design and execute strategies supporting organizational philosophy, oversee departmental programs, and influence decisions on hiring and firing

Skills

Advanced Analytics

Machine Learning

A/B Testing

Causal Inference

Data Governance

Segmentation

Churn Modeling

Customer Lifetime Value

Automation

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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