Digital Solutions Manager - ONSITE at Danaher Corporation

Miami, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, BiotechnologyIndustries

Requirements

Bachelor’s degree in a science field
2+ years of people leadership/management experience, which includes mentoring, development, coaching, etc
5+ years technical support experience
Demonstrated experience supporting complex software and IT solutions, preferably in a healthcare, laboratory, or diagnostic environment
Strong background in laboratory informatics, LIS/LIMS, middleware, and data management
Proven experience with programming languages such as Python, Java, and C++ as well as demonstrated expertise in Linux operating systems
Demonstrated experience providing input on privacy and security measures during the software development lifecycle

Responsibilities

Lead, mentor, and develop a team of Informatics Technical Support Analysts, fostering a culture of continuous learning, collaboration, and customer-centricity
Establish and monitor key performance indicators (KPIs) for the team, ensuring service level agreements (SLAs) are met or exceeded
Develop and implement efficient support processes, workflows, and best practices for addressing a wide range of technical, IT, and digital solution requests, including cloud application performance, API integrations, software installations, network connectivity, database issues, data management, and system integration
Maintain a deep understanding of BecLS Informatics product portfolio, including LIS/LIMS integration, middleware, data analytics platforms and connectivity solutions
Collaborate cross-functionally with R&D, Product Management, Sales, and Service teams to provide insights, improve product usability, and address recurring issues
Lead a dedicated team of experts responsible for delivering advanced technical support and comprehensive issue resolution across IT and digital solutions portfolio, serving as the primary technical resource for field service engineers and direct customers for cloud-based platforms and on-premise systems
Lead the development lifecycle of new digital and informatics products, providing essential feedback on privacy and security measures to ensure solutions meet the highest industry and regulatory standards

Skills

IT support

digital solutions

cloud platforms

on-premise systems

product development

informatics

privacy

security

team leadership

technical support

issue resolution

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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