Digital Marketing Advisory Associate - Mandarin Speaker at Accenture

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, Technology, AdvertisingIndustries

Requirements

Bachelor’s Degree in Marketing, Digital Marketing, Business Management, IT or related field
1-3 years in Customer Service / Technical Support (chat & email); fresh graduates encouraged to apply
Excellent communication skills with proficiency in written and spoken English and Mandarin
Basic understanding of digital-marketing metrics (CPM, CTR, eCPM)
Foundational HTML/CSS/JavaScript awareness
Familiarity with in-app ad platforms such as Google AdMob, AppLovin MAX, ironSource LevelPlay, Unity Ads, MoPub/FAN, Chartboost (added advantage)
Working knowledge of productivity tools like Google Workspace (Docs, Sheets, Slides, Email platforms)
Strong customer empathy and chat/email etiquette
Clear, concise writing adaptable to developer audience
Critical thinker who can follow troubleshooting flows and know when to dig deeper
Fast learner, able to absorb product & policy changes quickly
Comfortable in a rapidly changing environment and multicultural setting

Responsibilities

Own end-to-end resolution of AdMob tickets per shift
Troubleshoot common questions: SDK “no-fill”, payment holds, policy-center warnings, basic mediation setup
Gather logs/screenshots, replicate issues on test devices and document root cause & fix
Educate developers on best-practice ad placements and simple revenue levers
Meet / exceed targets for CSAT, First-Time-Resolution, AHT and quality
Capture knowledge-base gaps and suggest article updates

Skills

Customer Service

Technical Support

English

Mandarin

Digital Marketing Metrics

CPM

CTR

eCPM

HTML

CSS

JavaScript

Google AdMob

AppLovin MAX

ironSource LevelPlay

Unity Ads

MoPub

FAN

Chartboost

Google Workspace

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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