Digital Energy Specialist at Octopus Energy

Ascoli Piceno, Marche, Italy

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, UtilitiesIndustries

Requirements

Ottima capacità di scrittura e comunicazione chiara
Esperienza nella gestione del cliente, preferibilmente in ruoli simili o in ambiti digitali (non obbligatoria)
Flessibilità negli orari di lavoro e capacità di organizzarsi autonomamente
Orientamento al cliente e propensione al problem solving
Persone che amano aiutare i clienti
Persone con mentalità aperta
Persone che comprendono l’importanza della sostenibilità e della rivoluzione verde
Persone propositive
Persone responsabili
Persone che amano celebrare i propri successi

Responsibilities

Interagirai con i clienti tramite email, chat e altre piattaforme di messaggistica per fornire supporto efficace e tempestivo
Ti assicurerai che ogni richiesta o problema venga gestito con competenza e orientamento alla soluzione
Garantirai la qualità del servizio, raccogliendo feedback e segnalando eventuali problematiche che richiedano attenzione da parte del team principale
Supportare i clienti principalmente al di fuori degli orari di lavoro standard del team, garantendo un’assistenza continua e di qualità attraverso canali digitali (fasce serali, weekend e festività, lavorando in remoto)

Skills

Customer Service

Client Support

Energy Sector Knowledge

Italian Language

Communication

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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