Developer Support Engineer at Braintrust

New York, New York, United States

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$139,400 – $228,900Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

3-8+ years of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role
Can write, debug, and reason through Python and/or TypeScript codebases
Comfortable learning and reasoning about APIs, SDKs, and developer tools quickly
Take personal ownership of technical problems and follow through until customers are unblocked
Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues
Insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy

Responsibilities

Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript)
Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them
Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication
Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers
Identify opportunities to improve the developer experience, including tools, documentation, and support workflows
Write scripts, fix bugs, and contribute to internal tooling that enhances the support process
Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities
Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays
Provide technical mentorship to cross functional peers and guide support processes and escalation handling
Develop and champion opinionated stances on improving developer experience and product reliability

Skills

Python

TypeScript

API

SDK

Troubleshooting

Slack

Documentation

LLM

AI Observability

Braintrust

Talent marketplace connecting tech professionals with businesses

About Braintrust

Braintrust connects highly skilled tech professionals with businesses looking for their expertise in a talent marketplace. The platform charges a low 15% fee, significantly less than traditional staffing agencies, allowing companies to maximize their budgets. Using advanced technology, Braintrust matches businesses with the top five candidates for their projects within 48 hours, streamlining the hiring process. The goal is to create a transparent and efficient platform that benefits both businesses and tech professionals.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$125.5MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Competitive salary and equity

Phone/Internet Stipend

Risks

Increased competition from blockchain-based platforms could erode Braintrust's market share.

Cryptocurrency market volatility may impact the value of BTRST tokens and user satisfaction.

Regulatory scrutiny on blockchain transactions could pose compliance challenges for Braintrust.

Differentiation

Braintrust offers a blockchain-powered freelancer marketplace, reducing costs by eliminating middlemen.

The platform charges a flat 10% project fee, allowing talent to keep 100% revenue.

Braintrust's AI matches businesses with top professionals within 48 hours, streamlining hiring.

Upsides

AI-driven recruitment tools like AIR align with growing trends in hiring technology.

Crypto payment integration enhances Braintrust's appeal in the freelance marketplace.

Partnership with Behance expands Braintrust's reach in the creative community.

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