Desktop Support Technician (Temp to Perm) at The Brattle Group

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Economics Consulting, Professional ServicesIndustries

Requirements

BSc in IS, CS, or equivalent experience (will consider experience in lieu of a degree)
A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end-user support role
Windows 10/11 Pro support
Desktop and hardware configurations, including Thunderbolt docking solutions
Apple iOS device support
LAN-based imaging
Support end user VPN connectivity issues
Excellent customer service skills
Current LAN and WLAN IP network technologies
Windows 10/11 Pro 64-bit Enterprise operating systems
Knowledge must reflect current technologies with experience on corporate Windows computer operating systems
Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail
Ability to work effectively and to interact with clients and team members
Carrying a communication device is required
Evening/weekend work may be required
Occasional travel as needed
Rotating on-call coverage support required
Requires physical activity including the regular moving of items of fifty (50) pounds or more
Articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software

Responsibilities

Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
Manage support calls for printer break/fix services
Support and distribute company-owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on-call rotation for emergency support phone queue
Assist in supporting the company's security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

Skills

Key technologies and capabilities for this role

Desktop SupportHardware TroubleshootingHelpdesk TicketingPC ImagingSoftware DeploymentPrinter SupportMobile Device ManagementEmployee OnboardingA+MCP

Questions & Answers

Common questions about this position

What experience is required for the Desktop Support Technician role?

Minimum five years of experience in desktop support and end-user support is required, along with proficiency in Windows 10/11 Pro support, desktop/hardware configurations including Thunderbolt docking, Apple iOS device support, LAN-based imaging, and end-user VPN connectivity.

Is this position remote or office-based?

This is an office-based position in the Boston, MA office.

What are the customer service expectations for this role?

The role requires excellent customer service skills and providing an exemplary 'white glove' level of service to internal clients, along with being articulate and demonstrating ownership.

What work schedule flexibility is involved?

Evening/weekend work may be required, along with rotating on-call coverage for emergency support and occasional travel as needed.

What education or certifications are preferred?

A BSc in IS, CS, or equivalent experience is required (will consider experience in lieu of degree), and A+, MCP or other equivalent certification is a plus.

The Brattle Group

Economic consulting and expert testimony services

About The Brattle Group

The Brattle Group provides economic consulting services, focusing on expert testimony and analysis in industries such as energy, utilities, and litigation. Their services include competition analysis, rate design, load flexibility, and asset valuation, particularly in antitrust and regulatory matters. The firm employs a team of skilled economists and industry experts who tailor their insights to meet the specific needs of clients, which include corporations, law firms, and government agencies. Unlike many competitors, The Brattle Group emphasizes specialized consulting and expert opinions, helping clients navigate complex economic and legal challenges. Their goal is to assist clients in making informed decisions and resolving disputes through in-depth economic analysis.

San Francisco, CaliforniaHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Energy, LegalIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Risks

Loss of key personnel like James Keyte may impact antitrust consulting edge.

Expansion into financial restructuring may stretch resources from core expertise areas.

Intensifying competition in economic consulting could challenge The Brattle Group's position.

Differentiation

The Brattle Group excels in economic consulting for energy, utilities, and litigation.

They provide expert testimony and consulting services for complex regulatory and financial issues.

Their team includes highly qualified economists and industry experts for tailored client solutions.

Upsides

Increased demand for economic consulting in energy due to renewable energy strategies.

Growing importance of antitrust expertise as global scrutiny on mergers increases.

Rising interest in financial restructuring services post-pandemic boosts consulting opportunities.

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