Desktop Support Analyst at Nike

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Digital MediaIndustries

Requirements

Minimum of 2+ years of experience supporting large, complex enterprise environments
Demonstrated technical expertise across Microsoft and Apple operating systems and hardware, as well as enterprise applications like Microsoft Office and Google Apps
Proven ability to deliver first-class customer service, manage difficult situations calmly, and build customer loyalty
Exceptional analysis and problem-solving skills with a desire for continuous learning and knowledge sharing
Desirable: Experience with endpoint management tools (Intune & Jamf), PowerShell scripting, and supporting AV/Video Conferencing systems
Right to lawfully work in Australia

Responsibilities

Deliver timely and effective advanced 2nd-level device support for all staff across Microsoft and Apple platforms in a fast-paced environment
Actively contribute to improving the Digital Employee Experience (DEX) by performing root cause analysis and implementing preventative process improvements
Manage the Standard Operating Environment (SOE), including hardware/software lifecycle, client security, and adherence to the asset management process
Coordinate effective escalation and resolution of complex issues with 3rd-level teams, ensuring communication is provided to all stakeholders
Contribute to end-user compute and infrastructure projects aimed at streamlining processes and improving our technology footprint

Skills

Desktop Support

Microsoft Platforms

Apple Platforms

Root Cause Analysis

SOE Management

Hardware Lifecycle

Software Lifecycle

Client Security

Asset Management

ITIL

Service Desk

End-User Compute

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

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