Sr. Staff Quantitative UX Researcher
ServiceNowSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Government & Public Sector, ConsultingIndustries
Requirements
Candidates should possess at least five years of experience working as a designer within product teams in a professional environment, along with experience mapping and driving systemic improvements in complex service environments. They should also have experience in designing, testing, and implementing digital services, and demonstrate expertise in designing with web and responsive user interface best practices. A relentlessly curious mindset and adaptability are essential, as is the ability to think strategically and build strong collaborative relationships.
Responsibilities
As a Senior Designer/Researcher, the individual will prioritize and plan design and research initiatives on projects, applying a human-centered design mindset to understand user needs through quantitative and qualitative research. They will collaborate with cross-functional teams to deliver design work, including discovery artifacts, prototypes, and design systems, while also collaborating with Nava product teams and government staff to translate complex requirements into accessible digital experiences. The role involves working within the government ecosystem, maintaining order and focus in complex stakeholder environments, and championing user needs throughout the design process.
Skills
User Research
Prototyping
System Design
Human-Centered Design
Accessibility
Empathy
Collaboration
Design Systems
Nava
Develops software for government service improvement
About Nava
Nava Public Benefit Corporation focuses on improving the delivery of government services through user-friendly software solutions. The company partners with federal, state, and local government agencies to enhance the digital experience for citizens, making services more accessible and effective. Nava's approach involves service design and software development, often resulting in long-term contracts where they provide ongoing support and improvements. They gained initial recognition for their work on HealthCare.gov and have since expanded to other public programs. A key aspect of Nava's operations is its commitment to diversity, equity, and inclusion, ensuring that their workforce reflects the communities they serve. The goal of Nava is to build trust between the government and citizens by transforming how services are delivered, especially during critical times.
Washington, District of ColumbiaHeadquarters
2015Year Founded
$2.1MTotal Funding
DEBT_PPCompany Stage
Government & Public Sector, Social ImpactIndustries
201-500Employees