Staff UX Researcher, Sales Order Management
ServiceNow- Full Time
- Junior (1 to 2 years)
Nava is a consultancy and public benefit corporation dedicated to making government services simple and effective. Since 2013, Nava has been trusted by federal, state, and local agencies to tackle complex technology modernization challenges. As a client services company, Nava guides agencies with legacy systems towards modern, secure, and reliable cloud infrastructure, focusing on sharp user experiences. Nava bills for its time, offering expertise and problem-solving to help government partners enhance their digital products and services. People are central to Nava's work, impacting both the public relying on benefit programs and government agency staff. Through human-centered design and modern engineering, Nava helps government partners understand user needs and deliver on their missions more effectively, enabling meaningful, impactful work connected to the public good.
Nava is seeking a Senior Designer/Researcher to help reimagine government services and drive its mission forward. In this role, you will lead design and research efforts for programs affecting millions of Americans. You will guide cross-functional teams from concept to implementation, championing user needs through user research, prototyping, and system design. Your work will bring Nava closer to the people it serves, delivering high-quality, simple, empathetic, and accessible digital experiences. You will operate within the government ecosystem, collaborating with other government contractors and civil servants, navigating diverse working styles and cultural norms, and maintaining focus within complex stakeholder environments.
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2013, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, Nava guides agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. Nava bills for its time, offering its expertise and problem-solving approach to help its government partners enhance their digital products and services. People are at the heart of Nava's work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, Nava helps its government partners better understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Develops software for government service improvement
Nava Public Benefit Corporation focuses on improving the delivery of government services through user-friendly software solutions. The company partners with federal, state, and local government agencies to enhance the digital experience for citizens, making services more accessible and effective. Nava's approach involves service design and software development, often resulting in long-term contracts where they provide ongoing support and improvements. They gained initial recognition for their work on HealthCare.gov and have since expanded to other public programs. A key aspect of Nava's operations is its commitment to diversity, equity, and inclusion, ensuring that their workforce reflects the communities they serve. The goal of Nava is to build trust between the government and citizens by transforming how services are delivered, especially during critical times.