Designated Support Engineer - Japan at Snowflake

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

8+ years of experience in technical support, customer success, or similar customer-facing technical roles
Experience handling enterprise customers and acting as a trusted technical advisor
High communication and documentation skills in Japanese, tailored to technical, non-technical, and executive audiences
Basic oral communication skills in English, with intermediate or higher reading/writing skills
Experience with data warehousing, database migration, ETL
Basic RDBMS knowledge (SQL, data types, aggregation, execution plans, workload management, DB performance management)
Knowledge of major clouds (AWS, Azure, GCP) in infrastructure, networking, performance metrics
Troubleshooting experience with drivers, connectors, client software for DB connections and cloud data migration
Ability to collaborate with global teams, understanding enterprise sales cycles and support processes

Responsibilities

Act as the primary contact for service delivery to assigned Priority Support customers, collaborating with support and account teams
Facilitate smooth handling of customer cases, incidents, and escalations, ensuring full understanding of customer situations and needs
Analyze issues and propose improvements in: query performance optimization in production, recurrence prevention, efficiency enhancements; warehouse configuration and usage analysis for cost and performance optimization; best practices for user/account settings (security, governance, health)
Analyze complex production issues/trends, provide root cause analysis (RCA), and targeted case resolutions
Conduct regular reviews with customers, providing analysis and improvement recommendations on system performance and health
Convey customer requests internally, adjust response priorities appropriately
Lead resolution of complex technical issues by collaborating with support, engineering, and cloud operations teams
Deeply understand and stay updated on assigned customers' system configurations, usage, and key success factors ("Know Your Customer")
Comply with SLA/escalation processes to ensure business continuity
Analyze patterns to drive global quality improvements and enhanced Customer Experience
Conduct training and knowledge sharing internally and externally to promote understanding of Snowflake and data warehousing

Skills

SQL

ETL

RDBMS

AWS

Azure

GCP

Terraform

Jenkins

Azure DevOps

.NET

JavaScript

Query Optimization

Performance Tuning

Root Cause Analysis

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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