Senior UX Researcher
Demandbase$151,000 - $227,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BiotechnologyIndustries
Requirements
Candidates must possess at least 5 years of experience in quantitative and qualitative research, coupled with 4 years of data analysis experience, including survey data and behavioral analytics. A minimum of 3 years of professional user experience research in a corporate setting is required, with 7+ years of management experience in UX research and 4+ years of influencing senior executives being preferred qualifications.
Responsibilities
The Design Research Lead will collaborate with product managers, designers, and engineers to define learning needs, research agendas, and roadmaps, while tracking research questions and insights within their portfolio. They will prioritize research activities, including primary research, knowledge mapping, assessments, and testing, based on business unit strategy and needs. The role involves mentoring junior team members, maturing the research practice, and leveraging a network of partnerships to foster collaboration and share solutions across the organization. Responsibilities also include presenting work to various levels and job functions, integrating design frameworks, data, and research insights to influence strategic decision-making.
Skills
Design Research
User Research
Research Design
Research Roadmaps
Primary Research
Data Synthesis
Stakeholder Management
Mentoring
Human-Centered Design
Critical Thinking
Product Management
User Experience (UX)
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
Related Jobs
RemoteRemoteLead User Researcher
AtticusSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteLead UX Designer - Future Audiences
Wikimedia FoundationSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteUser Researcher
AffiniPaySalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSenior Market Research Professional
HumanaSalary not specified
- Full Time
- Senior (5 to 8 years)