Design Research Lead, Manager level

Role Overview

As a Design Research Lead, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower’s strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.

Role Expectations

Research Expertise

Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity.

Leadership

• Leads design projects, directing and delegating work for more junior team members.
• Mentoring & helping to mature the overall research practice at Capital One.

Human-Centered

• Effectively navigates the needs of partners and stakeholders.
• Leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints.
• Deliver meaningful, actionable insights and tracking how we influence insights-to-action.

Business-Focused

• Demonstrates proficiency with products and processes.
• Apply relevant insights on customers, competitors and broader market trends to business challenges.
• Shape a shared point of view for their team, partners and stakeholders.

Problem-Solving

• Has a solid understanding of tech, data capabilities and emerging technologies.
• Uses this knowledge to inform their work and help their cross-functional team move faster.
• Navigate technical limitations in service of the impactful solutions.

Collaboration

• Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions.
• Incorporating cross-functional perspectives to bridge gaps in information.

Communication

• Presents work across levels and job functions using a human-centered approach.
• Integrates design frameworks, data and research insights to articulate a compelling point of view.
• Influences strategic decision-making and direction at senior levels.

Basic Qualifications

• At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both.
• At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.).
• At least 3 years of professional experience conducting user experience research in a corporate environment.

Preferred Qualifications

• 7+ years managing user experience research in a corporate environment.
• 4+ years experience working and influencing senior level executives.

Salary Information

• McLean, VA: $158,400 - $180,800 for Manager, Design

Note: At this time, Capital One will not sponsor a new applicant for employment authorization for this position.