Deployment Engineer

Orlando, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Child Digital Safety Technology, EdTechIndustries

Requirements

Candidates must possess a degree in IT, Computer Science, MIS, or equivalent experience, with a solid understanding of networking, server, and web technologies. Experience with IT management products, services, network directories, and acquiring/analyzing packet captures is essential. The role requires 2+ years of experience in a senior role such as system administration, network administration, security, solutions architect, or tier 3 support, along with effective communication skills via phone and written channels. Familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices is also needed.

Responsibilities

Deployment Engineers will provide technical support and manage escalated cases for end-users, ensuring excellent IT support and request management to maintain customer satisfaction. They will assist customers with technical requests via phone, chat, and ticket systems, resolving issues in accordance with SLAs. Responsibilities include acting as a project manager for support cases, recreating customer scenarios in a lab environment, and serving as a technical subject matter expert on the Education Solutions product suite. The role involves performing remote product installations, initial configurations, and product training, as well as creating and managing product and training documentation, and training other team members.

Skills

Technical Support

Request Management

Customer Service

IT Support

Escalation Management

Problem Solving

Communication

Quora

Global knowledge sharing and AI integration platform

About Quora

Quora is a global platform for knowledge sharing that attracts over 400 million unique visitors each month. It allows users to share insights on a wide variety of topics, creating a community focused on learning and connection. Users include individuals looking for information, experts sharing their knowledge, and businesses engaging with a knowledgeable audience. Quora also features Poe, a platform that combines several AI language models like GPT-4 and DALL-E 3, enabling users to chat and explore these technologies in one place. Unlike many competitors, Quora's business model relies on targeted advertising to its large user base, allowing it to continuously expand its offerings to meet user needs.

Mountain View, CaliforniaHeadquarters

2009Year Founded

$351.2MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine Learning, EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Remote Work Options

Unlimited Paid Time Off

Mental Health Support

Risks

Increased competition from Reddit and Stack Exchange could dilute Quora's user base.

AI-generated content may lead to misinformation without proper oversight.

Privacy concerns over data collection for ads could lead to regulatory scrutiny.

Differentiation

Quora integrates AI models like GPT-4 and DALL-E 3 through its Poe platform.

Quora's Writing Sessions offer a unique alternative to Reddit's AMA for expert Q&A.

Quora's partnership with Bombora enhances B2B audience targeting for advertisers.

Upsides

Quora attracts over 400 million unique visitors monthly, boosting its advertising potential.

AI-driven content moderation can improve user experience by reducing misinformation.

Personalized learning experiences through AI can enhance user retention and satisfaction.

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