Department manager at Remitly

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Risk Management, ComplianceIndustries

Requirements

Minimum of 1-2 years leadership experience, supervisory or operations lead role (remote team management experience a plus)
Bachelor's degree
Call center experience
Ability to learn quickly and grasp product and process to effectively manage operations and assist in process improvement initiatives
Highly effective in people management, coaching, motivating, coordinating, and providing guidance to team members
Energetic, positive thinking and self-motivated with strong interpersonal skills to effectively build and sustain trust-based relationships with all levels of the organization
Demonstrated ability to work and meet deadlines in fast-paced and challenging environment
Strong written and verbal communication, problem solving, project management and delegation skills

Responsibilities

Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth
Manage or advise on hiring, training and development, allocation and performance assessment of personnel within area of responsibility
Provide the tools, training and environment required to achieve employee success
Manage the day-to-day activities of assigned staff
Monitor and ensure accuracy of all work
Participate in the annual performance review process
Train staff and optimize their performance to support organization's strategic goals
Provide ongoing follow-up and feedback
Identify the need for, provide and/or assure all personnel are properly trained in their assigned tasks
Review, develop and implement process improvements, departmental goals, and objectives
Serve as go-to person for review and resolution of escalated issues
Maintain current knowledge of applicable laws, changes and requirements and ensure compliance
Advise and implement field best practices to improve products, applications, and services
Ensure all work is completed according to established policies, procedures, and standards
Assist staff in adhering to department work schedules and ensure projects proceed according to plans/job specifications
Collaborate with cross-functional and divisional groups to achieve established goals and objectives
Manage customer relationships expectations both internal and external
Prepare and/or assist in preparation of budgets and monitor related expenditures to ensure compliance with established departmental budget
Assist in the preparation of periodic operational reports and metrics as requested
Assist other departments/divisions as requested by supervisor and/or other senior management

Skills

Key technologies and capabilities for this role

Operations ManagementTeam ManagementStaff TrainingPerformance ManagementProcess ImprovementData AnalysisCustomer SupportFinancial Crime ComplianceAnti-Money LaunderingFraud Mitigation

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What are the main responsibilities of the Department Manager?

The role involves managing employees and operations for the customer support global language team, building an effective operations organization, handling hiring, training, performance assessment, process improvements, and ensuring compliance and customer satisfaction.

What skills or experience are required for this position?

The role requires strong management skills for hiring, training, performance assessment, process improvement, knowledge of products and customer data processes, compliance with laws, and collaboration with cross-functional teams.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the work environment or team culture look like?

The role emphasizes building an effective operations organization committed to customer and employee satisfaction, providing tools and training for employee success, ongoing feedback, and collaboration with cross-functional groups.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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