Delivery Services Specialist at Udacity

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Technology, EducationIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
3+ years of experience in a similar integration or technical role within a SaaS or technology-focused company
Prior experience in a customer-facing role in Professional/Delivery Services or Consulting
Familiarity with learning management systems (LMS or LXP) and HRIS
Strong technical proficiency with integration tools, APIs, and experience with common SaaS platforms
Experience executing SSO integrations with customers
Excellent interpersonal and communication skills, with a proven ability to work cross-functionally
Client-focused mindset with a strong sense of accountability and ownership
Project management skills and the ability to manage multiple client projects simultaneously
Knowledge of and experience in reporting on key metrics, distilling learning insights, and identifying opportunities for learner intervention
Currently based in the Eastern United States

Responsibilities

Collaborate with clients and internal teams to understand program requirements and objectives, including both strategy and technical integration
Lead the onboarding process, including scoping, planning, and executing implementations tailored to each client’s needs
Plan and execute integration projects, including gathering requirements, configuring, testing, and deploying solutions
Communicate project status, risks, and any issues to both internal teams and clients to maintain transparency and manage expectations
Conduct regular check-ins with clients post-implementation to ensure continued satisfaction and optimize usage
Work closely with Enterprise Sales during pre-sales to provide technical insights and demonstrate integration feasibility
Partner with Customer Success to align on program design strategy and ensure client satisfaction throughout the client lifecycle, in many cases supporting post-deployment
Troubleshoot and resolve integration issues, escalating complex challenges to appropriate teams when necessary
Document integration processes, configurations, and client-specific customizations for future reference
Assist with onboarding new clients by facilitating smooth transitions and managing expectations around timelines and deliverables
Manage a large book of business and execute service delivery at an industry leading standard

Skills

Project Management

Client Onboarding

Technical Integration

Requirements Gathering

Configuration

Testing

Deployment

Program Management

Stakeholder Communication

Risk Management

Udacity

Online platform for tech skills education

About Udacity

Udacity is an online education platform that teaches tech skills such as programming, data science, and artificial intelligence through courses developed with industry leaders. The platform emphasizes hands-on learning with real-world projects and offers 24/7 mentor support to assist students. Unlike many competitors, Udacity operates on a subscription model and provides comprehensive "Nanodegree" programs, as well as corporate training solutions. The goal is to deliver practical education that helps individuals advance their careers and enables companies to upskill their employees.

Mountain View, CaliforniaHeadquarters

2011Year Founded

$155.6MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Care - No-premium health, dental, and vision benefits, 401K, FSA

Lifestyle - Monthly wellness stipend (gym memberships, work-out gear, etc.)

Learning - Reimbursements for conferences, classes, and seminars

Flexibility - Flexible work hours, unlimited vacation, and paid parental leave

Meals - Healthy catered lunches, dinners, snacks, and drinks on site

Fun - Board games, team outings, company parties, and more

Risks

Increased competition from free resources like Coursera could impact Udacity's market share.

Rapid tech changes may render Udacity's course content outdated quickly.

Accenture's acquisition may lead to strategic shifts alienating existing customers.

Differentiation

Udacity offers hands-on learning with real-world projects and datasets.

The platform provides 24/7 mentor support for coding questions.

Udacity's courses are designed in collaboration with industry leaders.

Upsides

Accenture's acquisition enhances Udacity's reach and resources for tech training.

Udacity's partnerships offer scholarships, expanding access to underserved students.

The rise of micro-credentials boosts Udacity's market relevance and appeal.

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