Delivery Operations Senios Analyst at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, HR ServicesIndustries

Requirements

Any Graduation
6-7 years of industry experience
4+ years of HR Operations Management experience
1+ years of team handling experience
Experience working on HCM system
Client/stakeholder engagement in outsourcing environment
Extensive and demonstrable experience of Service Centre/Query Management
Clear understanding of existing metrics in the process, how they are measured, and ability to improvise the measurement system
Business Process Implementation experience
Strong MS Office and Excel skills
Client interfacing skills (Email & Phone): Good email etiquette, strong email drafting & keyboard skills, good phone etiquette/technique
English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure
Skill in Employee Services - Employee Data Process Design

Responsibilities

Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs
Develop deeper understanding of Service Centre/Query Management teams
Leverage expertise to solve specific problems pertaining to Comp & Benefits
Manage and lead a team of employees
Communicate company goals, safety practices, and deadlines to the team
Motivate team members and assess performance
Provide help to management, including hiring and training
Keep management updated on team performance
Communicate concerns and policies among management and team members
Recruit & on-board new team members
Ensure the team is adequately staffed and resources have the right skills; liaise with leadership, recruitment, and IJP Teams on staffing requirements
Provide team members with a clear sense of direction and understanding of their responsibilities
Manage and improve people performance and align them with organizational goals and objectives
Create a performance-driven competitive culture in the team by ensuring awareness of goals and performance evaluation criteria
Work on defined complex cases and perform minimum quality checks to note health of the process
Escalate issues and seek advice when faced with complex issues/problems
Actively participate in all process-related business meetings (in-person or virtually) and ensure action and documentation of issues and agreements
Raise relevant quality and/or scope issues which may impact delivery and streamline decisions
Design employee data processes to manage employment data, records, and transactions using standard technologies and processes

Skills

Key technologies and capabilities for this role

Employee Data Process DesignHR Operations ManagementTeam ManagementHCM SystemsQuery ManagementCase ManagementStakeholder EngagementService Centre OperationsComp & Benefits

Questions & Answers

Common questions about this position

What experience level is required for this Delivery Operations Senior Analyst role?

The role requires 6-7 years of industry experience, 4+ years in HR Operations Management, and 1+ years of team handling experience.

What key skills are needed for this position?

Essential skills include experience with HCM systems, Service Centre/Query Management, client/stakeholder engagement, business process implementation, strong MS Office and Excel skills, and proficient English communication.

What does the role involve in terms of team management?

The role requires managing and leading a team, communicating goals and deadlines, motivating members, assessing performance, providing hiring and training support, and ensuring the team is adequately staffed with the right skills.

What qualifications are needed for this job?

Any Graduation is required, along with 5-8 years of experience.

What makes a strong candidate for this Delivery Operations Senior Analyst position?

Strong candidates will have extensive Service Centre/Query Management experience, HR Operations expertise, team leadership skills, HCM system knowledge, and excellent client interfacing and communication abilities.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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