Delivery Operations Associate Manager at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Human ResourcesIndustries

Requirements

Any Graduation
10 to 14 years of total experience
5+ years of HRO Experience as a Manager
HRO Operations (Mandatory)
HRO Systems (Mandatory)
MS Office (Mandatory)
Email Writing Skills (Mandatory)
Problem solving skills (Analytical skills / Collaborative thinking / Adaptable to change) (Mandatory)
Verbal Communication: Sentence Mastery, Vocabulary, Fluency, Pronunciation (Mandatory)
Customer Service Skills (Mandatory)

Responsibilities

Improve workforce performance and productivity, boost business agility, increase revenue and reduce costs
Manage queries/case management in Employee Services
Ensure team is adequately staffed and resources have the right skills; liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing
Provide team members with clear direction, understanding of responsibilities, career planning and succession planning
Implement robust measurement system for performance evaluation, recognize and reward accomplishments
Conduct/Support training for regional teams and onboard new members on HRO operations, Controls & Compliance, Business Continuity Plans, process analysis and customer service
Enhance team morale and engagement through bonding exercises; liaise with local PPAs and HR on people initiatives
Ensure team awareness of goals and performance evaluation processes
Serve as escalation and resolution point for team members on people-related queries/roles
Maintain in-depth understanding of HRO processes for different geographies; drive activities to meet timelines, quality and costs error-free
Drive Operational Excellence within team and support OE Focal; liaise with Operational Excellence Team
Raise quality/scope issues impacting delivery and streamline decision-making
Understand existing metrics, how they are measured and tracked

Skills

Key technologies and capabilities for this role

HRO OperationsHRO SystemsMS OfficeEmail WritingProblem SolvingAnalytical SkillsVerbal CommunicationCustomer Service

Questions & Answers

Common questions about this position

What experience is required for this Delivery Operations Associate Manager role?

Candidates need 10 to 14 years of total experience, including 5+ years of HRO experience as a Manager.

What key skills are mandatory for this position?

Mandatory skills include HRO Operations, HRO Systems, MS Office, Email Writing Skills, Problem solving skills, Verbal Communication, and Customer Service Skills.

What does the role involve in terms of team development?

The role requires creating a performance-driven culture by ensuring proper staffing, providing clear direction and career planning, implementing performance measurements, conducting training on HRO operations, and enhancing team morale through bonding activities.

What qualifications are needed for this job?

Any Graduation is required as the qualification.

Is the salary or compensation mentioned for this role?

This information is not specified in the job description.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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