Delivery Manager, Professional Services at Workato

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Experience as a Delivery Manager in Professional Services (implied by "experienced Delivery Manager")
Ability to manage projects guiding customers on automation best practices, architecture patterns, and governance processes
Capability to build trusted customer relationships including C-level executives
Ownership of customer's implementation journey from post-sales to go-live
Understanding of customer needs throughout project lifecycle to drive adoption and business value

Responsibilities

Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
Lead project-level engagements
Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
Proactively identify and assist in closing expansion opportunities in services and software
Manage project budgets up to $500k, ensuring projects remain within scope and budget
Monitor budgets closely and prepare change orders as needed
Oversee 5+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
Anticipate resource availability issues, proactively creating backup plans
Identify and mitigate resource skill gaps, if applicable
Drive project timelines, prioritizing client need and adapting plans without oversight
Independently assess technical and non-technical risks, create mitigation plans, and communicate risks effectively up to the director/VP level
Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate
Deliver crisp, error-free weekly status reports to both internal and external stakeholders

Skills

Project Management

Automation Best Practices

Architecture Patterns

Governance Processes

SaaS Delivery

Customer Success

Professional Services

Workflow Automation

Enterprise Orchestration

Workato

Cloud-based automation and integration platform

About Workato

Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and helps eliminate data silos. Workato's features include automated ticket escalation, threat detection, compliance management, and support for remote work, making it suitable for businesses of all sizes. The company operates on a subscription model, allowing clients to access its services for a recurring fee, which supports steady revenue growth. A standout feature, AI@Work, enables users to create intelligent systems by incorporating AI into their operations, making technology more accessible and facilitating business transformation. Workato's platform is designed to adapt to changing business needs while lowering operational costs and speeding up the implementation of integrations and automations.

Mountain View, CaliforniaHeadquarters

2013Year Founded

$403.7MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

Risks

Emerging AI-driven platforms may erode Workato's market share with competitive pricing.

Rapid AI advancements require Workato to invest heavily in R&D to stay competitive.

Economic downturns could reduce client spending on Workato's subscription services.

Differentiation

Workato offers AI-driven automation with a focus on security and governance.

The platform supports low-code/no-code integrations, empowering non-technical users.

Workato's Virtual Private Workato caters to highly regulated industries with stringent security needs.

Upsides

Growing demand for AI-driven automation in healthcare boosts Workato's market potential.

Hybrid work models increase the need for Workato's remote work helpdesk features.

Rising interest in low-code/no-code platforms aligns with Workato's AI@Work feature.

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