Delivery Manager, Incident Response Partner Services (Remote)

About CrowdStrike

Employment Type: Full time

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

CrowdStrike is looking for a highly motivated, self-driven incident response manager to oversee forensic investigations performed by CrowdStrike’s trusted partners. This Partner Services manager will be dedicated to making a difference in global security by protecting organizations against a wide range of attackers. This manager will coordinate directly with both CrowdStrike’s incident response leadership and the leadership of our partners and customers, representing CrowdStrike and helping deliver high-quality results during high-stakes incident response investigations.

Am I a Partner Services Delivery Manager Candidate?

• Have you led teams through complicated incident response investigations?
• Have you managed and built trust with teams of incident responders?
• Are you comfortable with communicating about technical incident response findings to customer leadership, especially during high-pressure situations?
• Do you find yourself interested in and keeping up with the latest vulnerabilities and breaches?
• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?
• Do you crave new and innovative work that actually matters to your customer?
• Do you have an Incident Response or Information Security background that you’re not fully utilizing?
• Are you a mentor who can naturally teach your colleagues new methods and approaches?
• Do you love working around like-minded, smart people who you can learn from on a daily basis?

What You'll Do

• Oversee incident response engagements performed by CrowdStrike’s partners
• Provide practical connections between partner responders and CrowdStrike’s incident response practice
• Help ensure alignment between customers and CrowdStrike partners around investigation scope, objectives, and level of effort involved to complete objectives
• Support partners in effectively communicating with executives on the topics of forensics and malware analysis
• Help train partners on new methods to hunt for bad actors across large sets of data
• Effectively coordinate under the direction of outside counsel
• Coach and mentor partners on advanced methods of performing host and/or network-based forensics across Windows, Mac, and Linux platforms
• Help review and provide strategic, applicable, and feasible recommendations to help mature the security posture of organizations during and after an incident
• Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, including customer management, regulators, and legal counsel, to ensure alignment with CrowdStrike quality standards
• Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events

What You'll Need

Successful candidates will have experience in one or more of the following areas:

• Team leadership experience in a matrixed consulting environment
• Previous experience developing and managing partner relationships in a consulting environment, preferably involving incident response
• Incident Response: experience conducting or managing incident response investigations for organizations, investigati