Junior Security Incident Commander

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

ServiceNow’s Security Incident Command (SIC) team is seeking a Junior Security Incident Commander to join our fast-growing team. This role will support the orchestration of incident response strategy and communications during critical information security-related incidents.

About the SIC team

The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow, including Preparation, Response, and Recovery. MSIs are our most challenging and impactful security incidents which pose active or heightened risk to the company and/or our customers.

Key value areas are preparing the company for MSIs through tabletop exercises (TTX), coordination of activity between many response workstream partners, maintenance and development of playbooks and procedures, tracking key MSI metrics and facts to keep everyone oriented, and communicating status, milestones, blockers, and critical decisions needed to senior management and executive stakeholders, including the CISO.

What you get to do in this role

• Assist with the orchestration of response and remediation of incident response for highest criticality security events.
• Take ownership and lead response to low to moderate severity incidents.
• Establish and mature documentation surrounding protocols and procedures governing the security incident command team.
• Help prepare and deliver communications, including executive summaries and incident briefings, to key stakeholders during and after incident response.
• Conduct rapid response, mitigation, and investigations on the highest priority cases impacting ServiceNow and user data.
• Partner with the team members across multiple regions to drive response and investigations globally.
• Assist with the organization and conduct of scenario-based exercises to test and improve incident management and response strategies.
• Assist with maintaining existing playbooks and procedures, as well as developing new ones, to further standardize SIC and its partners' responses when verifying MSIs.
• Contribute to the organization and conduct of Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs) following major security incidents.
• Assist in identifying new ways to simplify, integrate, automate and refine the major security incident process to better support internal and external stakeholders.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 2 or more years of experience in incident response.