Delivery Manager at RingCentral

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Telecommunications, SaaSIndustries

Requirements

5-7+ years of experience in project management and technical delivery, preferably in telecom, cloud services, or enterprise IT environments
Proven experience managing multi-phase, multi-stakeholder enterprise-level projects
Strong understanding of Unified Communications (UCaaS), SaaS solutions, and telephony systems (SIP, VoIP, PSTN, number porting)
Experience working with RingCentral (or equivalent UC/CC platforms) is highly desirable
Ability to communicate clearly across all levels—executive, customer, and technical stakeholders
Adept in project management tools and methodologies (Salesforce, Monday.com, G Suite etc.)
Excellent interpersonal and people management skills—able to guide and motivate cross-functional teams
PMP, PRINCE2, or Agile certification are strongly preferred
Bachelor’s degree in a technology or business discipline, or equivalent

Responsibilities

Lead complex, enterprise-scale implementation projects involving RingCentral products and services
Manage project scope, timelines, resources, and budgets; maintain visibility into overall project health and ensure milestones are met
Collaborate with internal teams to coordinate resources, timelines, and deliverables
Serve as the primary liaison with customers, keeping them informed of progress, risks, and key milestones
Prepare and maintain detailed documentation including project plans, meeting notes, and reports
Provide real-time updates to leadership and escalate issues as needed
Apply strong analytical skills to assess project risks, troubleshoot complex issues, and recommend actionable solutions
Ensure consistent follow-through on assigned tasks and project milestones to meet all deadlines
Act as both project leader and technical point of contact—bridging gaps between business, engineering, and customer success teams
Coordinate technical solution design and delivery alongside cross-functional technical teams, including Professional Services Engineers and Solutions Architects
Oversee technical components such as UC configurations, contact center workflows, telephony porting, integrations, and IVR design
Participate in technical delivery including solution configuration, system testing, and issue triage
Assist in interpreting technical requirements and translating them into implementation plans
Support technical troubleshooting during customer escalations
Support resource planning and mentoring for junior engineers and project staff
Contribute to process improvement efforts and promote operational excellence across projects