Delivery Lead Manager - Foodservice/Hospitality Sales at Accenture

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, Hospitality, SalesIndustries

Requirements

Minimum of 5 years of experience in service delivery, sales operations, or program management
Minimum of 2 years of client management or client engagement experience
Foodservice/Hospitality industry experience
Minimum required English level: C1+
High school diploma
Preferred Qualifications
Excellent communication skills and comfort in presenting key findings to leadership level stakeholders
Strong analytic skills and strategic problem-solving skills
Excellent project management skills with the ability to prioritize competing priorities and find synergies
Excellent stakeholder management with the confidence to push back when needed
Agility and ability to quickly adapt to business needs
Proficient in Microsoft Office and Google Suite
Bachelor's Degree

Responsibilities

Manage a large sales delivery program, including customer success reps, sales managers, training, QA, Data & Reporting teams
Collaborate with Accenture Global Client Leads and Account leadership to execute projects and drive global priorities
Provide direction to Reporting team to identify Data Driven insights and help define initiatives that will drive program impact
Drive Business Transformation & Continuous Improvement; work closely with Business Transformation partners to prioritize initiatives, ensure accountability for execution and timelines, measure impact, and actively engage the client
Own weekly and monthly governance cadence: scorecards, dashboard reviews, KPI reporting, and executive readouts
Maintain and continuously improve trackers (for SLA & KPIs)
Ensure data quality and alignment between client systems and Accenture reporting
Help to maintain end-to-end process maps (account assignment, case handling, escalations, order flow)
Partner with IT/enablement teams to ensure seller access to CRM, telephony, and analytics tools is seamless
Identify and implement process improvements to reduce friction for sellers and improve customer experience
Support ramp-up activities: onboarding logistics, shadowing schedules, and training integration

Skills

Program Management

Sales Operations

Customer Success

Business Transformation

Continuous Improvement

KPI Reporting

Data Analysis

Governance

SLA Management

Stakeholder Management

Project Execution

Data Quality

Scorecards

Dashboards

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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