Availability any weekday between 2pm and 9pm and open weekends
Ability to carry out job functions as assigned and support club policies, procedures, and compliance
Commitment to acting with honesty, integrity, and leading with the member in mind
Ability to ensure a safe and positive environment, embrace inclusion and diversity, and work collaboratively as a team
Maintenance of a friendly and positive attitude
Understanding of how to access and read production and/or financial performance reporting for the department
Responsibilities
Provide a high level of customer service to Members, answer questions, recommend deli items, answer calls, and take special orders
Slice, package, weigh, and sell deli products including meats and cheeses; help Members select products and sample items to assist purchasing decisions
Prepare and package special orders and party trays
Receive and inspect deli shipments; display, stock, rotate, and store deli products following food safety, freshness, and handling policies
Ensure all products are fresh and meet company quality standards; check for quality
Maintain presentation and cleanliness of the deli, including display cases
Deliver service excellence, resolve and deescalate member concerns, and commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including grand opening look, stocking items, executing promotional plans, maintaining signage, and keeping areas clean and organized