Decision Center Associate at GOAT Group

Easton, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
Experience dealing directly with customers and suppliers
Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
Resilience in a fast-paced and variable environment
Ability to stand for long periods (up to 12 hours)
Ability to lift and move boxes (up to 35 pounds)
Availability and willingness to work extended hours, including weekends and holidays, during peak periods

Responsibilities

Adhere to SOPs and Operations SLAs to complete all tasks with a high degree of accuracy and quality
Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
Take quick and accurate photos of sneakers in alignment with brand standards
Understand shoe conditions identified as "issues" by GOAT standards
Understand GOAT's order statuses to help triage problematic orders
Work in a dynamic warehouse environment with heavy equipment
Remain flexible to perform other duties as required and assigned

Skills

Customer Service

Issue Resolution

Inventory Accuracy

Photography

SOP Adherence

Order Triage

Time Management

Attention to Detail

Warehouse Operations

GOAT Group

Marketplace for authentic sneakers and apparel

About GOAT Group

GOAT Group operates four brands—GOAT, Flight Club, Grailed, and alias—focused on providing authentic sneakers, apparel, and accessories to a global community of over 50 million members in 170 countries. The company connects buyers and sellers through its platforms, ensuring product authenticity with strict verification processes. Revenue is generated through transaction fees, premium services, and partnerships. GOAT Group stands out in the competitive fashion and streetwear market by catering to sneaker enthusiasts, fashion-forward individuals, and collectors, while leveraging its technological infrastructure to create a secure and seamless marketplace experience.

Bellflower, CaliforniaHeadquarters

2010Year Founded

$479.2MTotal Funding

SERIES_FCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees