Death Claims Manager - VIRGINA HYBRID - US at DXC Technology

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Business Process Outsourcing, TechnologyIndustries

Requirements

6+ years of Life Insurance experience, with at least 2 years in a leadership capacity, preferably with expertise in the death claims area
Hands on and deep knowledge on the death claims full cycle processing experience
Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates
Excellent collaboration skills
Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats
Ability to interpret data and analyze trends on inventory/capacity/service levels
Demonstrated effective coaching and feedback skills
Bachelor’s Degree or 4+ years prior leadership experience (preferred)
LOMA or other Insurance Industry designation (preferred)
Applicants must be located within commuting distance of one of the office locations
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Responsibilities

Manage a team consisting of associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team
Oversee the operation of a business processing transaction team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management
Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results
Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the end result of delivering quality service efficiently
Implement activities that drive employee engagement and support the desired company culture
Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience
Drive quality transaction service by being involved in quality initiatives. Coach for results using daily, weekly and monthly reports from audits and feedback
Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events & understanding of capacity model data
Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company
Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external)
Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate
Other duties and/or special projects as assigned

Skills

Team Management

Performance Metrics

Customer Service

Coaching

Employee Engagement

Data Analysis

Process Improvement

Quality Assurance

Scheduling

Resource Allocation

Compliance

Leadership

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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