Lead Customer Success Manager
SimpplrSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Dealer Success Manager Coach - (People Leader) at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive Finance, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years experience in staff management and training
- Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth
- Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams
- Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture
- Strong instincts for identifying, acquiring, and retaining top talent
- Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively
- Proven track record of making holistic assessments of current state, defining an end state vision, and articulating the path to get there
- Conceptual thinking skills complemented by a strong orientation towards continuous improvement
- Strong communication, negotiation, and influencing skills with impeccable written and oral communication
- Clear results orientation focused on achieving short and long-term goals while driving and executing an agenda in uncertain environments
- Willingness to travel up to 50%
Responsibilities
- Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews, and career development
- Accountable for the overall performance, productivity, and professional development of the assigned team of Dealer Success Managers
- Provide initial training, coaching, and oversight of Dealer Success Managers throughout the new hire training program
- Ongoing focus and development for all Dealer Success Managers through continued education forums
- Provide understanding on policy and procedure adherence and ensure compliant actions are understood and adhered to
- Effectively communicate across the organization, including Senior Leadership
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What is the travel requirement for this role?
Some travel may be required up to 50%.
What key skills are required for the Dealer Success Manager Coach role?
Key skills include people development and coaching, change leadership and motivation, talent management, strategic thinking with continuous improvement orientation, and strong communication, negotiation, and influencing skills.
What is the company culture like for this team?
The culture emphasizes building high-performing, engaged teams, fostering positive, accountable, and collaborative environments, and growing the team on sound practices and values to change the industry for the better.
What makes a strong candidate for this People Leader role?
Strong candidates have proven success in coaching and developing teams, leading through change, managing talent including performance reviews, strategic vision with execution focus, and excellent communication skills.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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