DE030987-Quality Assurance Manager at Accenture

Quezon, Mimaropa, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Business Process Outsourcing, FinanceIndustries

Requirements

Must already have the right to live and work in the country
CL7 QA+Trainer
Senior Manager profile for Quality & Training
>12 years work experience
10+ years supervisory experience
3.5 total combined years of college undergraduate education and work experience

Responsibilities

Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (delivering the service within agreed deadlines and of the required quality)
Act as point-of-contact for the company and the client in areas including billing, credit management, cash applications, order management, and collections
Act as an escalation point for all Order-to-Cash related issues raised by the client; ensure fast resolution and prevent recurrence
Communicate with the client to ensure AR department complies with latest procedure changes
Develop good client relationships and relations with colleagues
Lead client meetings to discuss debtor performance and address issues
Actively seek opportunities for Continuous Improvement initiatives to improve collection-related processes, services, and deliverables
Prepare forecasts/budget for the Team and conduct manual invoices
Review account status for credit release
Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
Update deferred account list
Provide AR account updates, prepare aging report, send SOA to customers, and follow up
Identify AR accounts-related requests and process if approved
Identify collection issues and escalate to responsible owner
Prepare write off report
Confirm disputed invoices and contact customers if dispute is valid
Identify accounts with billing issues/revenue recognition problems
Collect and gather data for AR Reports
Prepare regular/daily reports
Comply with all clients’ published policies, procedures, and legal/regulatory requirements
Assist in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting targets and monitor the program
Facilitate the operational Change Request (CR) process

Skills

Key technologies and capabilities for this role

Quality AssuranceOrder-to-CashBillingCredit ManagementCash ApplicationsOrder ManagementCollectionsKPIsContinuous ImprovementAR ReportingAging ReportsClient CommunicationEscalation ManagementForecastingBudgeting

Questions & Answers

Common questions about this position

What is the work setup and location for this role?

The work setup is Return to Office at Quezon Gateway Tower 2. It involves a night shift schedule with weekends off.

What experience level is required for this position?

Candidates need more than 12 years of work experience, including 10+ years of supervisory experience, and a senior manager profile for Quality & Training at CL7 QA+Trainer level.

What is the salary or compensation for this Quality Assurance Manager role?

This information is not specified in the job description.

What are the key responsibilities that highlight strong leadership for this role?

Strong candidates demonstrate leadership in daily operational performance management, acting as escalation point for Order-to-Cash issues, leading client meetings, and assisting in Performance Improvement Plans for team members.

What education is required for this position?

The role requires 3.5 total combined years of college undergraduate education and work experience.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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