De Novo Personal Banker I - Tucker, GA at Fifth Third Bank

Tucker, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Complete a 4-8 week onboarding and education program, including rotations in Operations and Sales & Service
Pass certification at the conclusion of the program to demonstrate skills for the Retail Personal Banker job family
Knowledge of Retail consumer and small business products/services
Ability to use the consultative sales process and Financial Needs Assessment
Willingness to engage in telephone and in-person relationship development, lobby leadership/aisle time, tele-consulting, and outside business development
Accountability for risk management, following policies/procedures, and driving positive customer experiences

Responsibilities

Create great customer experiences and grow a new De Novo branch from the ground up, starting with zero customers
Develop new relationships over the telephone or in person through consultative conversations and asking for referrals
Engage in outside business development alongside the Financial Center Manager
Sell a full range of banking products and services (deposits, loans, fee-based services) to meet customer needs
Proactively identify and meet financial needs of customers/prospects using consultative sales process
Acquire new households and deepen existing relationships via lobby leadership, aisle time, or tele-consulting
Process teller transactions and work as a member of platform staff
Build thorough customer profiles to identify current/future financial needs
Recommend appropriate solutions using the bank's value proposition
Utilize CAMP and approved marketing tools to reach out to customers and set appointments for financial reviews
Focus on cross-selling to existing customers and outside sales activities (e.g., Membership Advantage presentations, business sales calls, community events)

Skills

Key technologies and capabilities for this role

Consultative SalesRelationship BuildingBusiness DevelopmentRetail BankingDepositsLoansFee-Based ServicesCustomer ServiceSales DevelopmentReferrals

Questions & Answers

Common questions about this position

What is the salary for the De Novo Personal Banker I position?

This information is not specified in the job description.

Is this a remote position or does it require working in an office?

This is an in-person role at a new branch location in Tucker, GA, involving lobby leadership, processing teller transactions, and business development.

What skills are required for the Personal Banker role?

Key skills include consultative sales and service, relationship building, business development, lobby leadership or aisle time, and tele-consulting, along with processing teller transactions.

What is the training process like for new hires?

Selected candidates complete a 4-8 week onboarding and education program with rotations in Operations and Sales & Service, followed by a certification to advance to Retail Personal Banker roles.

What makes a strong candidate for this De Novo Personal Banker position?

Strong candidates excel in consultative sales, building relationships, business development, and creating great customer experiences, with the ability to start a branch from zero customers.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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