Data Center Operations Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. Please note the role will require to be in the Data Center Facility 5 Days a week. This is not a remote role.

As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, and architecture.

What you get to do in this role:

• You will use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break-fix.
• Help develop, document, and evangelize a catalogue of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility.
• Experience in installing and troubleshooting telco circuits a must.
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• Excellent general documentation skills with emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.
• Proven ability to lead cross-functional teams in highly technical, multi-disciplined projects.
• CompTIA A+, Server+ or Network+ certification is a plus.

GCS-23

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees.