[Remote] Data Center Operations Analyst at Expedia

Cyberjaya, Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial ServicesIndustries

Requirements

Bachelor’s degree or 5+ years of experience in server operations, data center, or infrastructure support
Strong hands-on experience with Windows Server (2016/2019/2022) and Linux (RHEL, Ubuntu, CentOS)
Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment
Proficiency in VMware vSphere, Hyper-V, or other virtualization platforms
Experience with AWS Cloud infrastructure monitoring and support
Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, Dynatrace, Splunk, etc)
Experience with Windows / Unix Server operating systems
Understanding of core infrastructure services: Active Directory, DNS, DHCP, Group Policy
Ability to learn new technologies quickly
Working knowledge of Incident Management & High Priority Case Management
Excellent Customer Service, client facing skills
Required to work on 12 hours rotational shift
Experience in working in globalized IT services environment
Excellent English (oral and written) and good communication skills

Responsibilities

Monitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments
Prompt and efficient triage and remediation of alerts and system notifications
Respond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNow
Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization
Collaborate with infrastructure and application teams on provisioning, capacity planning, and change implementations
Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
Partner with Change Management to ensure changes adhere to Change Management policies
Partner with technical teams on change implementations
Analyze system and service trends in support of Continual Process Improvement
Develop and document operations center processes and procedures
Mentor new team members
Stay current on Experian platforms, products, and service offerings

Skills

Windows

Linux

VMware

AWS

Dynatrace

Splunk

ServiceNow

ITIL

server monitoring

incident management

troubleshooting

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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