[Remote] Data Analyst, Customer Experience at SailPoint

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer ExperienceIndustries

Requirements

3–5+ years of experience in data analysis, business intelligence, or customer analytics
Familiarity with CX, digital analytics platforms (Salesforce, Gainsight, ServiceNow, Google Analytics, Qualtrics, etc)
Familiarity with data visualization tools (e.g., Tableau, Looker)
Ability to synthesize data into actionable insights and communicate findings to both technical and non-technical audiences
Experience with experimentation and statistical analysis
Strong problem-solving skills, intellectual curiosity, and customer empathy

Responsibilities

Collect, clean, and analyze structured and unstructured customer data from multiple sources
Build dashboards and reports that track key CX metrics
Translate insights into actionable recommendations that inform customer journey design, content strategy, and digital optimization
Perform root cause analyses on customer pain points and operational challenges
Partner with CX team members to track funnel performance, conversion rates, and customer engagement
Support digital enablement programs by measuring content performance and SEO impact
Conduct A/B test analysis and digital experimentation
Collaborate with engineering and systems teams to design and maintain customer data pipelines
Ensure data accuracy, consistency, and availability across reporting platforms
Standardize CX analytics frameworks and measurement methodologies
Work closely with CX leadership and stakeholders to deliver insights that drive decision-making
Serve as the team’s analytics translator—turning data into stories and visualizations
Support Voice of Customer (VoC) programs by analyzing feedback

Skills

Data Analysis

Data Pipelines

Dashboard Design

SQL

CRM

Customer Journey Analytics

A/B Testing

Root Cause Analysis

Data Visualization

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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