バイリンガルカスタマーサポートエージェント日本語英語 at Keywords Studios

Suginami City, Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, BPOIndustries

Requirements

Native-level Japanese skills
English skills at everyday conversational level or above (e.g., TOEIC 600 or equivalent, such as overseas study or work experience)
Basic PC skills (MS Office, Google Workspace, email handling, etc.)

Responsibilities

Handle inquiries (email or chat) from players of assigned games in Japanese using inquiry tools
Check logs and data using management tools; escalate difficult cases to supervisors or clients
Create and update documents, such as reports, daily logs, templates, and internal manuals as needed
Use English for tasks like translating inquiry content, reading documents, and internal communications (varies by team)

Skills

Key technologies and capabilities for this role

JapaneseEnglishTOEIC 600MS OfficeGoogle WorkspaceCustomer SupportEmail CorrespondenceChat SupportDocumentationEscalation

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role is hybrid, requiring some office attendance in Tokyo, Japan, with in-home work allowance provided based on company regulations.

What are the required skills for this bilingual customer support agent role?

Native-level Japanese and business conversation-level or higher English skills (TOEIC 600 or equivalent) are required, along with basic PC skills including MS Office, Google Workspace, and email handling.

What benefits are offered for this contract position?

Benefits include full social insurance, overtime pay, transportation allowance up to 30,000 yen monthly based on office days, in-home work allowance, annual health checkups, flu shot subsidies, language programs, and company events.

What is the company culture like at Keywords Studios Japan?

The company has a casual, diverse, and flat organizational culture with Japanese and English as official languages, emphasizing work-life balance with a clear distinction between work and personal time.

What makes a strong candidate for this customer support role?

Candidates with customer support experience, game or BPO industry background, and a strong interest in games stand out, especially those with equivalent English proficiency from overseas experience even without TOEIC.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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