CXO Transition Lab and Client Feedback Lead - Hybrid at Deloitte

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, ConsultingIndustries

Requirements

Client account management experience
Adept at senior stakeholder management, both internally and externally
Detail orientated and comfortable multi-tasking to meet tight deadlines
Strong communicator, capable of influencing at all levels within the organisation
Comfortable working independently and as a part of a team
Excellent Microsoft Office skills
Facilitation experience (beneficial but not essential)
Big 4 experience (desirable but not essential)

Responsibilities

Lead Deloitte’s CXO Transition Lab programme, liaising directly with the business and clients to provide impactful, professional and high quality lab experiences
Act as the key point of contact to guide the business in leveraging this key relationship asset and ensure the client feels prepared and supported during the process
Lead the firm's Client Feedback Programme, liaising directly with LCSPs, account teams and senior business leaders across Business Units, sectors and industries, as well as interacting directly with clients
Facilitate and manage external stakeholder interactions for CXO Transition Labs
Work closely with internal stakeholders to ensure the CXO Transition Labs are set up for success
Review lab materials before issue to facilitators in advance of the lab
Manage on-the-day lab operations ensuring a high quality, impactful experience for the client
Oversee production of high quality lab reports and ensure they are issued on a timely basis to the client
Provide ad hoc lab support and guidance to the business
Conduct ongoing training & development of junior colleagues
Manage and facilitate external stakeholder engagement for Client Feedback
Champion the voice of the client internally, driving increased participation and supporting the business to engage with the programme
Responsible for consistent management of the Client Feedback process, including tracking of metrics and qualitative insights to share with the business
Document all feedback interviews, including collation of key themes and focus areas in a client feedback account report
Prepare bi-annual client feedback reports and present insights to a variety of senior leadership groups