Customer Service and Rebate Processing Supervisor
Research InnovationsSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Software DevelopmentIndustries
Requirements
Candidates should possess a Bachelor’s degree or at least two years of completed college coursework, with no back subjects or incomplete units, and a minimum of two years of Business Process Outsourcing (BPO) experience. They must have at least one year of tenure in their current function within REPH, not have received any disciplinary action within the past 12 months, and not have any attendance or punctuality issues during the same period. Furthermore, candidates must have achieved a Successful or above rating in their most recent Enabling Performance cycle.
Responsibilities
The Customer Systems Engineer will provide second-level technical support to customers via phone and email, specializing in LexisNexis products and encompassing Windows and web-based navigation, installation, cloud interfaces, upgrades, CRM, database management, and SQL Server environments. Responsibilities include responding to incidents and service requests, participating in Problem Management, following security guidelines, fostering positive relationships with various teams, managing and maintaining the LN Product environment, performing system maintenance, providing professional status communication, and proactively seeking opportunities to improve system operations and reduce costs. They will also maintain necessary licenses, training, and certifications, apply their experience to complete tasks, follow standard operating procedures, and work under minimal supervision, aligning with RELX Reed Elsevier values and competencies.
Skills
LexisNexis
Windows
Web-based navigation
CRM
Database Management
SQL Server
SQL
Incident Response
Service Requests
Problem Management
Security Guidelines
System Maintenance
Cloud Interfaces
Customer Support
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Key Metrics
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees