Customer Support Specialist III - ES Division at Republic Services

Tacoma, Washington, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, Environmental ServicesIndustries

3 or more years related customer service experience
Customer service oriented with ability to actively listen to customers to understand requests
Good communication skills
Detail oriented
Ability to operate office equipment (scanner, calculator, copier, computer, facsimile)
High level of professionalism and problem-solving ability
Knowledge of RCRA as it relates to waste characterization and waste processing protocols
Familiarity with DOT regulations
Knowledge of MS Office Suite
Ability to identify trends and data patterns
Ability to coordinate and manage multiple projects
Ability to work within a team environment and handle multiple assignments simultaneously

Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval
Assists and provides support to internal and external customers
Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations
Maintains customer profiles and contract filing system
Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders
Researches operational concerns, questions and discrepancies
Prepares and transmits reports and waste shipment summaries
Prepares manifests for mailing, scanning, or emailing
Processes memos, correspondence, reports and other documents
Reviews billing adjustments
Performs other related duties as assigned
Coordinates office services such as data entry, clerical work, records control, creating forms, and preparing reports
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages