Aircall

Customer Support Specialist - French Speaking - Remote from Portugal

Portugal

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software & TechnologyIndustries

Requirements

Candidates should ideally have 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills, fluency in English & French is mandatory, another European language is a plus, excellent written and verbal communication skills, familiarity with ticketing tools and systems, an understanding of how CRMs systems work, strong understanding of basic computer skills, technical aptitude, a curiosity to understand and troubleshoot complex customer inquiries, a strong sense of time management and prioritization of work, exhibit uncompromising empathy, and the ability to multi-task across different platforms and forms of communication.

Responsibilities

As a Customer Support Specialist, you’ll work closely with clients to identify, solve, escalate and advise them on their questions and concerns, serving as their advocate at Aircall. You will also help other businesses achieve their goals by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities, closely working with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

Skills

Customer Support
Product Education
Technical Solutions
Feature Guidance
Multilingual Communication
French

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

Key Metrics

New York City, New YorkHeadquarters
2014Year Founded
$219.4MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Food Allowance
Snacks & Drinks
Medical Insurance
Competitive Salary
Flexible remote policy
Retirement Savings Plan
Outings & Events
Fitness Fund
Commuter Benefits
Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.
Economic downturns could reduce SMB spending on communication tools, impacting revenue.
Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.
The platform supports multilingual capabilities, enhancing global reach and customer service.
Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.
The rise of remote work increases the need for cloud-based communication tools like Aircall.
Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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