Customer Support Specialist - French Speaking - Remote from Portugal

Position Overview

• Location Type: Remote (Portugal)
• Job Type: Permanent Full Time Employee
• Salary: Not Specified

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in.

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

Key Responsibilities

• Impact: Work closely with clients to identify, solve, escalate, and advise them on their questions and concerns. Serve as their advocate at Aircall.
• Teamwork: Collaborate with a global team of ambitious, passionate, and dedicated professionals. Expect support, transparency, and collaboration daily.
• Growth Opportunity: Gain a front-row seat to all aspects of Aircall. Opportunities to transition to Client Services, Engineering, Product, and other roles.
• Learning: Strongly encouraged to pursue learning opportunities to develop individual careers and support clients. Opportunities for continued learning and development as the business grows.

Qualifications

• Ideally 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills.
• Fluency in English & French is mandatory. Another European language is a plus.
• Excellent written and verbal communication skills.
• Familiar with ticketing tools and systems.
• An understanding of how CRM systems work.
• Strong understanding of basic computer skills.
• Technical aptitude (ability to understand and explain technical concepts).
• Curiosity to understand and troubleshoot complex customer inquiries.
• Strong sense of time management and prioritization of work.
• Exhibit uncompromising empathy.
• Ability to multi-task across different platforms and forms of communication.
• Willingness to work with multiple teams in an international and multilingual remote environment.

We know that success comes from smart work and deserves to be recognized and rewarded. We value people who are bold, ambitious, and collaborative.