Technical Support Engineer
Kustomer- Full Time
- Entry Level & New Grad
Aircall
Candidates should ideally have 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills, fluency in English & French is mandatory, another European language is a plus, excellent written and verbal communication skills, familiarity with ticketing tools and systems, an understanding of how CRMs systems work, strong understanding of basic computer skills, technical aptitude, a curiosity to understand and troubleshoot complex customer inquiries, a strong sense of time management and prioritization of work, exhibit uncompromising empathy, and the ability to multi-task across different platforms and forms of communication.
As a Customer Support Specialist, you’ll work closely with clients to identify, solve, escalate and advise them on their questions and concerns, serving as their advocate at Aircall. You will also help other businesses achieve their goals by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities, closely working with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.
Cloud-based phone system for businesses
Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.