Customer Support Specialist

Position Overview

• Location Type: Remote (Must reside in Ukraine)
• Job Type: Gig-worker (Gig-Contract via Vchasno system)
• Salary: Competitive compensation (Base salary with growth potential, bonuses based on individual KPI, life event bonus, bereavement support)

HealthJoy is a mission-driven company dedicated to simplifying healthcare benefits. We guide employees to affordable, high-quality healthcare by consolidating health and wellness strategies into a unified digital experience. With significant funding and recognition as a fast-growing startup, we are expanding our global team. This role is a key part of our Member Services Team, contributing to our high growth and impact.

Requirements

• Experience: 6+ months of experience (Customer Support/Service experience is a plus)
• Language Proficiency: English (Upper-Intermediate+ level)
• Skills:
  • Strong critical thinking skills
  • Ability to adapt to frequent change
  • Exceptional communication skills
  • High level of Empathy
  • Good computer literacy skills (Office Suite and Google Programs)
  • Ability to work effectively both individually and as part of a team
  • Solid level of Accountability

Responsibilities

• Process member requests (tickets) with the highest priority on quality and member information.
• Interact with members via telephone and chat to provide assistance and support.
• Make outbound calls to members and/or providers to assist with scheduling appointments and closing gaps in care.
• Search for doctors, clinics, and healthcare facilities that best suit member needs and communicate with providers.
• Partner with leadership and staff to determine strategies for supporting practices and members.
• Provide exceptional customer service ("WOW-experience") to HealthJoy's American customer base.

Role Details

• Working Schedule: 5 days a week, 15:30 to 24:00
• Paid Time Off: 20 paid vacation days per 12-month period, paid sick leave days.

Company Information

• Company: HealthJoy LLC.
• Legal Framework: Part of Ukraine Diia City legal framework.
• Culture: Talented, hard-working, and compassionate team focused on a significant mission.
• Awards: Inc.'s Fastest Growing Startups, Built In Chicago’s Best Places to Work.
• Growth: Over $100M in fundraising, global presence with over 400 team members.
• Benefits: Robust package of employee perks and benefits, including competitive compensation, career growth opportunities (junior to senior specialist, potential for TL Deputy, TL, L&D leader, or QA analyst), and healthcare benefits.

Application Instructions

Please refer to the original job posting for specific application instructions.