Customer Support Specialist at Steadily

Overland Park, Kansas, United States

$65,000 – $65,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurTech, Rental Property InsuranceIndustries

Requirements

Direct experience working in a customer-facing role with excellent verbal and written communication skills
Above average technical skills; ability to quickly learn and navigate new systems and tools
Desire to work in an early-stage tech company, willingness to hustle, and a proactive approach to problem-solving
Ability to independently identify and resolve problems without explicit instructions
Ability to thrive under pressure and manage a large workload with minimal oversight
Obtain a Property & Casualty (P&C) insurance license within 60 days of start date (must pass exam within 2 months of hire)

Responsibilities

Respond to high volume of inbound calls and email requests from insureds, lenders, and carriers to address servicing requests for active policies
Handle servicing requests that do not require a license (e.g., billing inquiries, policy documents, and non-premium bearing endorsements)
Process requests across 15+ insurance carrier systems and maintain updated records in Salesforce (agency management system)
Perform clerical and administrative tasks related to policy servicing, as needed

Skills

Key technologies and capabilities for this role

Customer ServiceVerbal CommunicationWritten CommunicationSalesforceInsurance SystemsProblem-Solving

Questions & Answers

Common questions about this position

What is the salary for the Customer Support Specialist position?

The salary is $65,000 per year.

What benefits are offered for this role?

Benefits include equity in the company, 3 weeks PTO plus six federal holidays, and health insurance covering Medical, Dental, and Vision.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Support Specialist role?

Required skills include direct customer service experience with excellent communication, above average technical skills to learn new systems, a proactive problem-solving approach, solution-oriented mindset, and ability to thrive under pressure with minimal oversight.

What should I know about the licensing requirement and company support?

A P&C insurance license is not required to apply but must be obtained within 60 days of start date; Steadily provides guidance and a self-paced online course for the exam in Kansas or Missouri.

Steadily

Provides comprehensive landlord insurance nationwide

About Steadily

Steadily provides landlord insurance across the United States, focusing on comprehensive coverage for property owners. Their insurance policies protect against various risks, including property damage from fires, leaks, storms, and vandalism, as well as liability for injuries that occur on the property. Unlike many competitors, Steadily offers coverage for vacant properties and those under restoration, ensuring landlords have protection regardless of their property's status. The company aims to deliver affordable insurance with competitive rates and no hidden fees, allowing landlords to quickly purchase policies and start coverage within minutes.

Austin, TexasHeadquarters

2020Year Founded

$58.5MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Equity in the company

Hybrid Work Options

Risks

Increased competition from insurtech startups like Latchel could impact market share.

Challenges in integrating with platforms like BNB Calc may affect service delivery.

Reliance on partnerships like Guesty may not yield expected customer acquisition results.

Differentiation

Steadily offers comprehensive landlord insurance with quick coverage and no hidden fees.

The company integrates with platforms like Guesty for enhanced property management solutions.

Steadily provides specialized coverage for natural disasters, vandalism, and civil commotion.

Upsides

Steadily raised $28.5M in Series B funding to scale its offerings.

Integration with AI-driven tools can improve underwriting accuracy and customer satisfaction.

The rise of short-term rentals expands the market for Steadily's insurance products.

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