Technical Support Engineer
Kustomer- Full Time
- Entry Level & New Grad
Candidates should possess excellent communication skills, both written and verbal, and a strong customer service background. Prior experience in a SaaS environment is preferred, along with familiarity with CRM systems and customer support tools.
The Customer Support Specialist will be responsible for providing exceptional customer support to Insider’s clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. They will also collaborate with other teams to improve the customer experience, document support processes, and contribute to the overall success of the Customer Success Team.
Growth management platform for digital marketers
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.