Customer Support Representative, Pharmacy at Brightseed

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmacyIndustries

Requirements

Prior help desk experience providing software support to external customers supporting a Pharmacy software product
Experience with pharmacy workflows and processes such as patient registration/intake, order entry, clinical monitoring, dispensing, compounding, NCPDP adjudication, and inventory management
Strong understanding of the pharmacy DME industry and NCPDP billing
Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic, sequential approach
Proven ability to resolve challenging issues promptly
Experience working in a remote workforce
Must be a quick learner, self-directed, motivated, and have a strong dedication and commitment level to the tasks at hand
Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision
Must have a great attitude, be willing to learn, and increasingly strive to improve
Brightree software application experience
Certified Pharmacy Technician
Experience in Pharmacy, HME, or healthcare industry
Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred
Equivalent combination of education and experience will be considered

Responsibilities

Answer questions regarding the Brightree Pharmacy application and its extended services in a friendly, effective, and efficient manner
Diagnose and resolve basic and complex customer questions or problems over the telephone or through electronic communication in the areas of system configuration/setup, product functionality, and bugs/enhancements
Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions
Document new issues, FAQs, and resolutions for a robust knowledge base
Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads
Track and document inbound support requests and ensure proper notation of customer problems and issues
Work closely with customers to ensure we are providing solutions that meet their needs
Stay abreast of current technology in products, design changes, and new product offered
Comply with all federal and state laws, rules and regulations governing the practice of pharmacy and the delivery of medical equipment and supplies

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportTroubleshootingSystem ConfigurationPharmacy SoftwareKnowledge Base ManagementProduct FunctionalityRegulatory CompliancePhone SupportEmail Support

Questions & Answers

Common questions about this position

What is the salary for the Customer Support Representative position?

This information is not specified in the job description.

Is this Customer Support Representative role remote?

Yes, the role requires experience working in a remote workforce.

What skills and experience are required for this Customer Support Representative job?

Prior help desk experience supporting pharmacy software, knowledge of pharmacy workflows like patient registration, order entry, dispensing, and NCPDP adjudication, technical troubleshooting skills, and the ability to work remotely with minimal supervision are required.

What is the work environment like at Brightree?

The work environment is fast-paced, collaborative, project-oriented, and remote, with a focus on innovation, people, and positively impacting customers and patients.

What makes a strong candidate for the Customer Support Representative role?

Strong candidates have prior help desk experience with pharmacy software, deep knowledge of pharmacy workflows and NCPDP billing, technical troubleshooting skills, remote work experience, and a self-directed, motivated attitude with a great willingness to learn.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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