Customer Support Representative (CSR)

Employment Type: Full-time Location Type: Remote Salary: $19-$22 per hour (Base Pay Range) Equity Compensation: Eligible

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Company Description

Procore is revolutionizing the construction industry, one of the world's least digitized and least served sectors. We impact how communities' hospitals, homes, sports stadiums, and schools are built. Join Procore's journey to improve the lives of everyone in construction. We offer a dynamic, diverse team environment with fast-paced, fast-growing opportunities.

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Position Overview

The Customer Support Representative (CSR) will utilize strong problem-solving and people skills to support Procore's platform. You will help customers save time and resources through one-call resolutions, empowering them to understand, use, and advocate for Procore's software. This role is a great starting point for careers in Custom Solutions, Documentations, Learning & Development, and more within Procore.

This position reports to the Manager of Customer Support and is based remotely. Procore provides 24/7 customer support. We are seeking individuals interested in starting a support career at Procore now or in the future.

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Responsibilities

• Acquire and maintain a thorough understanding of Procore's business model, system, and tools to optimize system use and maximize impact.
• Work in an exciting, fast-paced contact center environment, adhering to assigned schedules for adequate customer coverage.
• Leverage strong collaboration skills to connect with other teams, escalate client cases, and solve complex customer problems.
• Deliver a best-in-class customer experience by managing and addressing inquiries via telephone, web, chat, and email, patiently guiding customers to achieve their goals with Procore's software.
• Maintain diligent, consistent attention to detail and manage administrative aspects of the job.
• Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships.
• Proactively seek guidance and direction from managers and coworkers when appropriate.
• Convey Procore’s culture and values (Openness, Optimism, Ownership) to clients and adhere to established ethical standards.

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Requirements

• High School Diploma or GED.
• 6+ months of related experience (e.g., queue-based roles, customer support, retail).
• Clear communicator (written and oral) with prior experience successfully evaluating and resolving customer inquiries.
• Strong curiosity and persistence in researching and troubleshooting problems to find answers.
• Ability to learn quickly and adapt to a changing product.
• Self-starter with excellent problem-solving skills.
• Solution-focused mindset with the ability to proactively detect issues and provide timely solutions.
• Superb attention to detail, with extensive experience multitasking and managing work independently while being a supportive team player.
• Prior experience or interest in the construction industry is a plus.

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Application Instructions

• Please refer to the provided information for application details.

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Additional Information

Procore is committed to offering competitive, fair, and commensurate compensation.