Customer Support Representative
Procore TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad
$5,000 – $7,200Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail Security, Loss Prevention, AI & Visual AnalyticsIndustries
Customer Support Admin - Remote
About Panoptyc
At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.
About the Role
The Customer Support Admin plays a crucial role in delivering both customer and operational support to various departments. This individual ensures the smooth flow of daily operations by managing key tasks such as handling support tickets, maintaining up-to-date documentation, and addressing customer queries. Serving as a liaison between customers and internal teams, the Customer Support Admin helps improve processes and contributes to overall customer satisfaction.
Responsibilities
- Provide proactive and responsive customer communication:
- Warm outreach calls/emails to check on camera installations and usage.
- Inbound support to answer queries and resolve installation or operational issues.
- Share updates on new products and services to help customers maximize value.
- Resolve issues swiftly, troubleshooting directly or escalating complex problems.
- Ensure installation completion through follow-up reminders and assistance.
Requirements
- Excellent verbal and written English skills.
- 1+ year of customer-facing experience—preferably in customer service or support.
- Strong problem-solving, data entry, and communication abilities.
- Availability to work 40 hours per week on Eastern Standard Time (EST).
Job Details
- Employment Type: Full-Time
- Location Type: Remote
- Salary: $5-$6 USD/hr
- Hours: 40 hours per week
- Time Zone: Able to work during US Eastern time zone
- Location: Philippines
Why Join Panoptyc?
- Competitive salary and benefits.
- Be part of a rapidly growing team reshaping retail security.
- Full remote work flexibility with a dynamic, global team.
- Opportunity to work with cutting-edge data tools and technologies.
How To Apply
Ready to lead a high-impact engineering team and revolutionize retail security? Apply here: https://jobs.ashbyhq.com/Panoptyc/1184a9d5-3136-4af8-864d-c3c07e5efa40
Let's protect retail together! 🚀
Skills
Customer Service
Support Ticket Handling
Documentation
Troubleshooting
Communication
Data Entry
Problem-Solving
English (Verbal and Written)
Panopto
Video management and streaming solutions provider
About Panopto
Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.
Seattle, WashingtonHeadquarters
2007Year Founded
$47.2MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, EducationIndustries
51-200Employees