Customer Support Representative

Job Description: Customer Service Representative

Employment Type: Full-time Location Type: Remote Salary: Not specified

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses worldwide. We leverage our unique combination of data, analytics, and software to:

• Redefine lending practices
• Uncover and prevent fraud
• Simplify healthcare
• Create marketing solutions
• Gain deeper insights into the automotive market

We also assist millions of individuals in achieving their financial goals and saving time and money. Experian operates across diverse market segments including financial services, healthcare, automotive, agribusiness, and insurance. We invest in our people and advanced technologies to unlock the power of data.

As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), Experian employs 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

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Position Overview

As an ideal candidate, you will possess a strong desire for accomplishment and be comfortable with shifting priorities. You are a world-class problem solver, adept at working across functional units to ensure success. You can manage a variety of tasks within a collaborative environment, maintaining a solution-oriented approach while prioritizing tasks effectively. The ability to proactively identify and raise potential issues before they escalate is critical. You will also bring creative and strategic solutions to complex problems and act as a change agent to evolve processes and challenge current thinking.

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You Are:

• Collaborative: Partner with team members, peers, and key stakeholders to build relationships and connect ideas across internal and external opportunities.
• Creative and Curious: Challenge traditional approaches, be inquisitive, and seek new opportunities.
• Determined and Disciplined: Maintain an optimistic outlook, be persistent, seek high levels of activity, and demonstrate a fierce commitment to challenging the status quo.

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Responsibilities:

• Follow stringent data security policies.
• Deal directly with users via telephone and email.
• Respond promptly to user inquiries.
• Handle and resolve user questions.
• Obtain and evaluate all relevant information to handle and resolve user inquiries.
• Authenticate and upload user authorization forms.
• Process verification requests and forms.
• Direct requests and unresolved issues to the designated resource.
• Manage user accounts.
• Keep records of user interactions and transactions.
• Record details of inquiries, comments, concerns, and actions taken.
• Manage administrative tasks involved with job responsibilities.
• Follow up on customer interactions.
• Complete other administrative projects and responsibilities as requested by management.

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Qualifications:

• High school diploma, general education degree, or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications and basic web functions.
• Proficiency in typing and communicating through email.
• Knowledge of administrative procedures.
• Proficiency in numeric, oral, and written language applications.

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Perks and Benefits:

• Lucrative overachievement plan.
• Experian Elite – Annual trip for Top Performers.
• 15 days of vacation accrual annually, five sick days, and two volunteer days.
• Wellness plans, online discounts, employee discounts, and pet insurance.
• Employee stock purchase program and 401K matching with immediate vesting.
• Fully remote role.

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Company Culture and Commitment:

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is critical to Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

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Additional Details:

• Department: Customer Service
• Industry: Financial Services