[Remote] Customer Support Representative at Procore Technologies

Austin, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Fluent English speaker
1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience
High School Diploma or GED required

Responsibilities

Deliver best-in-class customer experiences by managing cases through phone, chat, and email inquiries
Troubleshoot technical issues, diagnose root causes, and find answers through established resources
Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies to educate customers
Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality coaching, customer satisfaction, and first-contact resolution
Partner with Procore SMEs/departments to resolve complex customer issues and manage cases to resolution
Maintain diligent attention to detail and ensure the integrity of accurate documentation, record keeping, and data security
Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction
Communicate optimistically, clearly, and professionally with clients to handle client inquiries
Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures
Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships

Skills

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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