Customer Support Specialist
PriceSpiderSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Service, SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree or equivalent, demonstrating exceptional teamwork skills and the ability to relate and care for customers, along with excellent verbal and written communication skills, a high energy and positive attitude, and a quick intellect eager to excel.
Responsibilities
The Customer Support Representative will provide software support and troubleshoot basic technical issues, respond to client questions and issues in a quick and comprehensive manner, escalate technical issues to the relevant internal teams, communicate and solve issues with cross-functional teams via various channels, and work on specific projects as needed.”} ID: 472884` ```jsonstep2: {
Skills
Troubleshooting
Technical Support
Communication (Verbal)
Communication (Written)
Customer Service
Teamwork
Problem-Solving
Pontera
Platform for managing retirement accounts
About Pontera
Pontera offers a platform for financial advisors to manage and monitor their clients' 401k and retirement accounts, allowing for a cohesive approach to wealth planning. The platform focuses on active management, which has been shown to increase returns by an average of 3.3% per year, net of fees. Pontera operates on a subscription model, generating revenue from financial advisors who use the service to enhance client outcomes. The company's goal is to improve client satisfaction and retention by providing valuable tools for managing retirement assets.
Key Metrics
New York City, New YorkHeadquarters
2012Year Founded
$147.3MTotal Funding
LATE_VCCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees