Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
$60,000 – $80,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates should have solid written and spoken English skills and at least 2 years of customer support experience in various environments, or a degree from a top-tier institution. A commitment to a 40-hour workweek beginning at 8pm Eastern European Standard Time is required, along with a genuine enthusiasm for delivering unparalleled customer service. Candidates should have sharp analytical and critical thinking abilities, adaptability, and receptivity to feedback. Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.
Responsibilities
The Customer Support Representative will efficiently address customer inquiries within support channels, ensuring adherence to service-level agreements. They will leverage the knowledge base to address common customer queries, identify and escalate technical issues, and contribute to refining customer operations to enhance support offerings. Additionally, they will act as a bridge between customers and product/engineering teams, channeling critical feedback to ensure customer-centric updates and patches are developed.
Skills
Customer Support
Written Communication
Spoken Communication
Knowledge Base
Problem Solving
Technical Support
Customer Retention
Front
Intercom
Stripe
Notion
Zapier
G-Suite
JIRA
Zendesk
Motion
AI platform for optimizing time management
About Motion
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.
Key Metrics
Mountain View, CaliforniaHeadquarters
2019Year Founded
$61.8MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees