Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates must possess solid written and spoken English skills, along with 2 years of customer support experience in various environments or a degree from a top-tier institution. A commitment to a 40-hour workweek starting at 9pm Georgia Standard Time is required, along with a genuine enthusiasm for delivering exceptional customer service. Candidates should demonstrate sharp analytical and critical thinking abilities, adaptability, and receptivity to feedback. Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.
Responsibilities
The Customer Support Representative will efficiently address customer inquiries within the support channels while ensuring adherence to service-level agreements. They will leverage the knowledge base to efficiently resolve common customer queries, identify and escalate technical issues, and prioritize customer satisfaction. Additionally, they will actively contribute to refining customer operations to enhance support offerings, bolster customer retention, and revenue. The role also involves acting as a bridge between customers and product/engineering teams, channeling critical feedback, and ensuring customer-centric updates are developed.
Skills
Written Communication
Spoken Communication
Customer Support
Knowledge Base
Technical Issue Escalation
Customer Feedback
Front
Intercom
Stripe
Notion
Zapier
G-Suite
JIRA
Zendesk
Analytical Skills
Critical Thinking
Adaptability
Motion
AI platform for optimizing time management
About Motion
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.
Key Metrics
Mountain View, CaliforniaHeadquarters
2019Year Founded
$61.8MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees