Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
InternshipJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates must possess solid written and spoken English skills, along with 2 years of customer support experience in diverse environments or a degree from a top-tier institution. A commitment to a 40-hour workweek starting at 8:00pm Eastern European Standard Time is essential, along with a genuine enthusiasm for delivering exceptional customer service. Candidates should demonstrate independent work capabilities in a remote, dynamic setting and possess sharp analytical and critical thinking abilities. Adaptability and receptivity to feedback are also required, with familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk considered an advantage.
Responsibilities
The Customer Support Representative will efficiently address customer inquiries through various support channels while adhering to service-level agreements. They will leverage the knowledge base to resolve common queries and identify and escalate technical issues to ensure customer satisfaction. Additionally, the representative will actively contribute to improving customer operations to enhance support offerings and boost customer retention and revenue. They will serve as a crucial link between customers and product/engineering teams, relaying important feedback and ensuring the development of customer-centric updates and patches.
Skills
Written English
Spoken English
Customer Support
Problem-Solving
Analytical Skills
Critical Thinking
Adaptability
Feedback Receptivity
Front
Intercom
Stripe
Notion
Zapier
G-Suite
JIRA
Zendesk
Motion
AI platform for optimizing time management
About Motion
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.
Key Metrics
Mountain View, CaliforniaHeadquarters
2019Year Founded
$61.8MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees