[Remote] Customer Support - Product & Technical (Full-Time) at Perplexity AI

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in a relevant field or equivalent work experience
3+ years of experience in customer support, user operations, or a similar customer-facing role
Exceptional communication skills
Strong problem-solving abilities and attention to detail
Demonstrated empathy and patience
Ability to multitask and prioritize effectively
Proficiency with CRM systems and support ticketing tools
Basic understanding of AI and search technologies
Passion for technology

Responsibilities

Provide outstanding customer support through various channels (email, chat, social media)
Develop a deep understanding of the AI-powered platform to assist users
Identify and escalate complex issues
Collect and analyze user feedback
Contribute to user-facing documentation (FAQs, guides, tutorials)
Assist in user onboarding and create educational content

Skills

Perplexity AI

Advanced answer engine providing reliable information

About Perplexity AI

Perplexity AI provides an advanced answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Unlike many competitors, Perplexity AI emphasizes high-quality, source-backed answers, making it a valuable resource for users seeking trustworthy data. The company's goal is to meet the increasing demand for immediate access to reliable information, generating revenue through subscription fees, advertising, and partnerships.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$890MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Risks

Pending copyright infringement class action poses legal and financial challenges.

Competition from Google's AI Mode could impact user retention and market share.

Otterly.AI's brand visibility tool may pressure Perplexity to maintain high performance.

Differentiation

Perplexity AI integrates large language models with search engines for precise responses.

The platform offers an open-source environment, enhancing public access to AI tools.

Perplexity's strategic acquisition of Carbon boosts its data connectivity capabilities.

Upsides

Partnership with Tripadvisor enhances travel planning with personalized recommendations.

$500M funding round increases valuation to $9 billion, supporting growth and innovation.

Integration with FactSet attracts financial clients with enhanced data accessibility.

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