[Remote] Customer Support - Product & Technical (Full-Time) at Perplexity AI

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

Bachelor’s degree in a relevant field or equivalent work experience
3+ years of experience in customer support, user operations, or a similar customer-facing role
Exceptional communication skills, with the ability to convey complex concepts in simple, user-friendly terms
Strong problem-solving abilities and attention to detail
Demonstrated empathy and patience when dealing with user concerns
Ability to multitask and prioritize effectively in a fast-paced environment
Proficiency with CRM systems and support ticketing tools
Basic understanding of AI and search technologies, with a willingness to learn and stay updated on advancements in the field
Experience with data analysis and reporting tools is a plus
Passion for technology and its potential to enhance user experiences

Responsibilities

Provide outstanding customer support through various channels including email, chat, and social media, ensuring timely and effective resolution of user inquiries
Develop a deep understanding of our AI-powered platform to effectively assist users with their questions and concerns
Identify and escalate complex issues to appropriate teams, following up to ensure satisfactory resolution
Collect and analyze user feedback to identify trends and opportunities for improving the user experience
Contribute to the creation and maintenance of user-facing documentation, including FAQs, guides, and tutorials
Assist in user onboarding processes and create educational content to help users maximize the potential of our AI platform

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportProduct SupportEmail SupportChat SupportSocial Media SupportUser ExperienceIssue ResolutionEmpathy

Questions & Answers

Common questions about this position

What experience is required for this Customer Support role?

Candidates need a Bachelor’s degree in a relevant field or equivalent work experience, plus 3+ years in customer support, user operations, or a similar customer-facing role.

What key skills are needed for this position?

The role requires exceptional communication skills to convey complex concepts simply, strong problem-solving abilities, attention to detail, empathy, patience, and the ability to multitask and prioritize effectively.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this Customer Support role remote or office-based?

This information is not specified in the job description.

What does the User Operations team at Perplexity AI do?

The User Operations team is the frontline of user experience, handling user needs, resolving issues, gathering insights for product improvements, and collaborating with Product, Engineering, and other departments to enhance the AI platform.

Perplexity AI

Advanced answer engine providing reliable information

About Perplexity AI

Perplexity AI provides an advanced answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Unlike many competitors, Perplexity AI emphasizes high-quality, source-backed answers, making it a valuable resource for users seeking trustworthy data. The company's goal is to meet the increasing demand for immediate access to reliable information, generating revenue through subscription fees, advertising, and partnerships.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$890MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Risks

Pending copyright infringement class action poses legal and financial challenges.

Competition from Google's AI Mode could impact user retention and market share.

Otterly.AI's brand visibility tool may pressure Perplexity to maintain high performance.

Differentiation

Perplexity AI integrates large language models with search engines for precise responses.

The platform offers an open-source environment, enhancing public access to AI tools.

Perplexity's strategic acquisition of Carbon boosts its data connectivity capabilities.

Upsides

Partnership with Tripadvisor enhances travel planning with personalized recommendations.

$500M funding round increases valuation to $9 billion, supporting growth and innovation.

Integration with FactSet attracts financial clients with enhanced data accessibility.

Land your dream remote job 3x faster with AI

Try Jobo Free