Customer Support/Ops Coordinator I at Remitly

South Africa

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Legal TechIndustries

Requirements

Approximately 2 years of experience in customer support, operations, or a related administrative field
Experience with legal or law library research preferred
Strong data entry and information management skills
Comfortable using phone and computer-based systems
Excellent communication and problem-solving abilities
Demonstrated adaptability, growth mindset, and commitment to teamwork
Relevant qualification or equivalent experience welcomed
Detail-oriented and highly organized
Solid understanding of legal terminology and documentation
Precision and ability to maintain confidentiality

Responsibilities

Search and review legal databases, court dockets, and public records to identify relevant legal cases
Extract and accurately record key case details, including parties involved, case numbers, filing dates, jurisdictions, and outcomes
Ensure accuracy, consistency, and completeness of all data entered into internal systems
Maintain confidentiality of sensitive legal and client information in compliance with data protection policies
Collaborate with legal researchers and analysts to verify and clarify case information
Monitor updates to court dockets and legal databases for new or modified case details
Utilize AI-driven tools and data validation technologies to improve data accuracy and detect discrepancies or inconsistencies
Identify and recommend AI-based process improvements, including automation of repetitive data entry tasks, smart document recognition, and predictive analytics to enhance operational efficiency
Participate in testing and implementation of new AI and data management solutions to optimize workflow performance

Skills

legal databases

court dockets

data entry

legal terminology

documentation

public records

case extraction

legal research

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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