Customer Support Intern at InMobi

Manila, National Capital Region, Philippines

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Cloud CommunicationsIndustries

Requirements

Fresh graduate or final-year undergraduate seeking an academic internship/OJT in a multinational environment
Educational background in engineering, technology, or a related field
Aim to be an engineer who understands both the technical and business sides of IT solutions
Communicate clearly and professionally, in writing and in person
Can work on site at least three days per week from BGC, Taguig office
Diligent with documentation and comfortable using ticketing/reporting tools
Curious, customer-focused, and eager to solve problems in a structured way

Responsibilities

Provide technical assistance and post-sales support to customers
Troubleshoot and resolve incidents across products and integrations
Respond to customer queries within agreed service level agreements and quality standards
Log activities, events, and updates for your team lead and support systems
Follow recommended and mandatory team procedures to ensure consistency
Create and update support-related technical documentation and runbooks
Continuously learn new product functionality and best practices with each release

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingTechnical AssistanceIncident ResolutionDocumentationRunbooksCommunication

Questions & Answers

Common questions about this position

Is this internship paid?

Yes, the internship is a paid program where you will receive allowances throughout the entire duration.

What is the work arrangement for this role?

You must work on site at least three days per week from the BGC, Taguig office.

What qualifications make someone a strong fit for this internship?

You should be a fresh graduate or final-year undergraduate with an educational background in engineering, technology, or a related field, clear communication skills, diligence with documentation, and a curious, customer-focused mindset.

What is the company culture like?

The culture emphasizes curiosity, passion, collaboration, meaningful work, and challenges that help you grow, with a global team across 75+ offices contributing to a full-stack cloud communication platform.

What opportunities are available after the internship?

High-performing interns have the possibility to receive a permanent job offer at the end of the six-month program, based on performance and business needs.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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